PROFESSIONAL ORGANIZATIONS AND PUBLICATIONS:
  1. CALL CENTER OPS
    http://www.callcenterops.com
  2. SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS
    http://www.socap.org
  3. CUSTOMER CONTACT COUNCIL
    https://www.ccc.executiveboard.com
  4. INTERNATIONAL CUSTOMER MANAGEMENT INSTITUTE (ICMI)
    http://www.incoming.com
  5. CONTACT CENTER WORLD
    http://www.contactcenterworld.com
  6. SERVICE AND SUPPORT PROFESSIONAL ASSOCIATION
    http://www.thesspa.com


LEADERSHIP AND PEOPLE DEVELOPMENT RESOURCES:
  1. CALL CENTER INDUSTRY ADVISORY COUNCIL (CIAC)
    http://www.ciac-cert.org/
  2. CENTER FOR CREATIVE LEADERSHIP (CCL)
    http://www.ccl.org/
  3. PERSONNEL DECISIONS INTERNATIONAL (PDI)
    http://www.personneldecisions.com/
  4. PRITCHETT PUBLICATIONS
    http://www.pritchettnet.com/


DEVELOPMENTS IN CRM & CONTACT CENTER TECHNOLOGY:
  1. CRM ADVOCATE
    http://www.realmarket.com
  2. SEARCHCRM.COM
    http://www.searchcrm.com
  3. GARTNER GROUP
    http://www3.gartner.com
  4. CIO MAGAZINE
    http://www.cio.com
  5. CRMDAILY
    http://www.crmdaily.com
  6. FORRESTER
    http://www.forrester.com


SIX SIGMA AND PROCESS IMPROVEMENT RESOURCES:
  1. iSIXSIGMA
    http://www.isixsigma.com
  2. ASQ SIX SIGMA FORUM
    http://www.asq.org/sixsigma
  3. LEAN ENTERPRISE INSTITUTE
    http://www.lean.org
  4. INTERNATIONAL SOCIETY OF SIX SIGMA PROFESSIONALS
    http://www.isssp.com


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