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Customer Care and CRM Executive

Customer Relationship Management (CRM) can reap tremendous benefits, but only under the right conditions. Executives must not only endorse and champion strong customer focus, but also begin and end the planning process with a commitment to understanding customer requirements and continually gaining customer feedback.

Customer Care has many dimensions - attentiveness in a retail store; articulate dialogue via the telephone; engaging content via the Web; and ease of use via automated support. Customer Care is as important in the sales cycle as it is in the post-sale service cycle. It must be viewed as a holistic process for the life cycle of a customer.

Angela Blackburn has a proven track record and passion for developing great customer experiences:

• Rare combination of leadership ability, technical savvy, and people development skills
• Multiple industry experience including retail, high tech, travel, financial, and distribution
• High profile business to consumer, and complex business to business experience
• Direct sales, customer service, and information technology positions
• Ranked in top 15% of over 7000 executives assessed by Personnel Decisions International (PDI)

To learn more, use the links across the top to navigate Angela's background.