Angela Blackburn
Customer Care and CRM Executive

Angela has an expressed passion for building state of the art contact centers that deliver great customer experiences. She acts as the primary advocate, coach, and role model for those people who deal with customers through telephone and electronic channels for both direct sales and post-sale customer service. Her approach is holistic in that she has a deep understanding of business technologies, but never loses sight of the impact these technologies have on the people and culture of an organization. In pursuing her career she has acquired a working knowledge of all aspects of the key functions in a business, which allows her to integrate strategy, information, and tools across multiple lines of business and functions. The resulting successes are quickly evident with people strongly committed to the customer; an organization that acts as a strategic differentiator; high quality customer experiences, and performance that positively impact the bottom line.

Angela’s experience has spanned multiple industries with leading retail brands Apple Computer, Eddie Bauer, and NordicTrack; Fortune 500 companies Tektronix and Honeywell; international financial giant Sanwa Bank; corporate travel expert Rosenbluth International; global life science distributor Fisher Scientific International; and most recently online travel leader Expedia.

European born, Angela is a self-made senior executive with a non-traditional education. She acquired her business experience through a three-year apprenticeship in a private family owned business; expanded her understanding and application of technology by spending eight years in an IT organization, and developed her leadership skills through numerous executive training programs and positions of increasing responsibility.

Angela lives in Redmond, Washington with her husband Scott, son Geoffrey, and their four dogs!