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 Customer service is not just a department. It has many dimensions – attentiveness in a retail store; confident dialogue on the telephone; engaging content on the Web; and relevant easy to use self-service tools. Of equal importance, CRM is not just a software product, but also a holistic philosophy that defines and manages the customer experience. Customer operations and contact centers comprise the critical people side of the interaction with the customer and can easily make or break the experience along with the relationship. Service excellence becomes the differentiator and that’s where I come in! This key excerpt from an in-depth independent assessment of my executive competencies sums up my philosophy: “Angela Blackburn has a proven track record and passion for developing great customer experiences. Her dedication to customer intimacy is an impressive aspect of Ms. Blackburn’s leadership. Most executives endorse strong customer focus but Ms. Blackburn begins and ends her planning process with a commitment to understanding the customer requirements. Furthermore, she seeks to align all efforts towards meeting those requirements, and they become her success criteria. She will direct all the resources at her disposal toward serving the customer and, in the process, create an organization that is highly committed to excelling in customer service.“ |
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 425.785.5578 |  ablackburn@me.com | Download my Resume:   | Download my Contact Card:  |
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